How to Reduce Reseller Support Costs

GoCloud provides white label Hosted Desktops specially designed for reselling. Our products come with a range of features, from multiple high availability servers, to scalable month-by-month contracts. It's this consistency mixed with flexibility that makes becoming a GoCloud Partner a wise decision for salespeople and IT professionals.

However, whilst our Hosted Desktops are reliable and efficient, few businesses will buy something unless they know it's going to be cost-effective. That's why it's important for you as a reseller to explain the financial benefits in a clear and concise manner. To help you achieve this, we've put together some key info below.

Remote support

Using our white labelling kit, you can redesign GoCloud products with your own artwork, pricing structure and margins. This means that the Hosted Desktops that you sell can come under your existing brand and integrate smoothly into your sales plan.

Whilst branded up as your own product, you still receive 2nd and 3rd line support from our team of specialists. So if a customer gets in touch with anything too technical, you can immediately and seamlessly forward them to our support centre. If the enquiry is extremely specific, they will then be passed to an expert with advanced knowledge of the subject matter.

Thanks to this 2nd and 3rd line support, very little time is required of your customer services team, allowing you to keep costs down. Meanwhile, your customers benefit from 24/7 support, enabling them to significantly reduce downtime and optimise operations.

Minimal site visits

Our team works hard to future-proof the technology and guard against errors, so the vast majority of potential faults will be caught before they get anywhere near your customers.

If any problems do arise, we can fix them remotely due to our Hosted Desktops being located in our UK data centre. This means an immediate response for customers, rather than them having to wait for someone to physically visit their sites. 

This combination ensures the smooth running of the Hosted Desktops that you sell, whilst guaranteeing swift problem solving. The result is lower costs for both you and the customer.

Optimised hardware

A great opportunity made available by Hosted Desktops is the replacement of clunky computers with thin clients. These are machines specially designed to access Hosted Desktops via the cloud, rather than storing systems, applications and files within its hard drive.

This is great for your customers' finances. Thin clients can use up to 97% less electricity due to access to applications and files being far easier, which means drastically reduced energy bills if the technology is applied throughout the premises.

Whilst there's an initial cost outlay to buy the new machines, the savings will more than make up for it in no time. Plus the company's carbon footprint will be reduced exponentially, which is a major move in establishing a green and responsible brand.

Find out more

GoCloud's Hosted Desktops will help your customers to revolutionise the way they work in small yet highly effective ways. From advanced security and remote access, to excellent backup and enhanced productivity, it really is a no-brainer.

Meanwhile, you'll benefit from selling a quality product that you can be proud of, all while receiving GoCloud support and advice whenever you need it.

So if you're looking to diversify your business and raise profits, request a free test drive today.